At Birla Dharamshala, we respect the privacy of our guests, visitors and users of our website. This Privacy Policy explains how we collect, use, store and protect information when you visit our website, contact us, make an enquiry or request accommodation.

By using this website or submitting information through our enquiry, reservation or contact forms, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you use our website and services, we may collect information such as:

• Name
• Mobile number
• Email address
• Check-in and check-out dates
• Number of guests
• Room or accommodation preferences
• Information voluntarily provided through enquiry forms
• Messages or communication sent to us through WhatsApp, phone or email

We only request information that is reasonably necessary to respond to your enquiry, process an accommodation request, communicate with you or provide our services.

2. Information Collected Automatically

When you visit our website, certain technical information may be automatically collected by standard website technologies.

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Approximate geographic information
• Date and time of website visits
• Website usage and interaction information

This information may be used for website security, analytics, performance improvement and understanding how visitors use our website.

3. How We Use Your Information

Your information may be used for the following purposes:

• To respond to accommodation enquiries
• To communicate regarding room availability
• To process or manage reservation requests
• To provide information requested by you
• To communicate booking-related information
• To improve our website and services
• To maintain website security
• To prevent fraudulent or unauthorized activity
• To comply with applicable legal requirements

We do not use personal information for purposes unrelated to the service or enquiry for which it was provided, except where required or permitted by applicable law.

4. WhatsApp, Phone & Communication

Our website may provide options to contact Birla Dharamshala through phone or WhatsApp.

If you choose to contact us through these services, the information you provide may be processed by the respective communication provider according to its own privacy policy and terms.

We recommend that you do not send unnecessary sensitive personal information through WhatsApp, email or website forms.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and measure website performance.

Cookies may also be used by third-party analytics or advertising services where such services are implemented on the website.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Google Analytics & Advertising Services

We may use third-party analytics or advertising technologies, including services provided by Google, to understand website traffic, measure advertising performance and improve our online presence.

These services may use cookies, device information or similar technologies in accordance with their respective policies.

We do not sell your personal information to advertisers.

7. Google Ads & Marketing

Our website may receive visitors through online advertising platforms such as Google Ads. Advertising and measurement technologies may help us understand whether advertising campaigns are effective and whether visitors find the information they are looking for.

We aim to ensure that advertising claims, offers, services and landing page information are presented accurately and transparently.

8. Sharing of Information

We do not sell or rent your personal information.

Information may be shared only when reasonably necessary, such as:

• With service providers helping us operate our website
• With technology or communication providers
• With payment or booking service providers, where applicable
• When required by law or legal process
• To protect our rights, property or website security

9. Data Security

We take reasonable administrative and technical measures to protect information submitted through our website.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

10. Data Retention

Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain business records, resolve disputes, prevent fraud or comply with applicable legal obligations.

11. Third-Party Websites

Our website may contain links to third-party websites, communication platforms or external services.

We are not responsible for the privacy practices, security or content of third-party websites. Visitors should review the privacy policies of those websites before providing personal information.

12. Children's Privacy

Our website is intended for general visitors and accommodation enquiries. We do not knowingly request personal information from children for independent use of our website.

13. Your Choices

You may choose not to provide certain information. However, information such as your name, contact number or booking details may be necessary for us to respond to an enquiry or process a reservation request.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology or applicable legal requirements.

Any updated version will be published on this page with the revised effective date where appropriate.