Our Booking & Refund Commitment

At Birla Dharamshala Ayodhya, we aim to keep the reservation process simple, transparent and convenient for every guest. This Refund & Cancellation Policy explains how cancellation requests, booking changes, refunds and no-show situations are handled for reservations made with our property.

Guests are encouraged to review the applicable booking terms before confirming a reservation. Any specific cancellation condition communicated at the time of booking will also apply to that reservation.

Cancellation of a Reservation

Cancellation requests should be communicated to Birla Dharamshala Ayodhya using the contact details provided on our website or through the same booking channel used to make the reservation.

For Direct Reservations

• A cancellation request will be considered only after it has been received and acknowledged by our reservation team.
• The applicable refund, if any, will depend on the booking terms communicated to the guest at the time of reservation.
• If a booking has a specific non-refundable condition, advance payment or special rate restriction, that condition will take precedence over the general cancellation terms.
• Guests should retain their booking confirmation and any cancellation communication for reference.

Refund Policy

Where a reservation is eligible for a refund, the refundable amount will be determined after reviewing the booking details, payment received and the cancellation terms applicable to that reservation.

Once a refund has been approved, it will normally be processed through the original payment method wherever technically possible. The time taken for the amount to appear in the guest's account may depend on the payment provider or bank.

Any applicable payment gateway, transaction or processing charges that were clearly disclosed at the time of payment may be non-refundable.

Changes to a Reservation

Guests who need to change their check-in date, check-out date, room type or other booking details should contact us as early as possible.

Reservation changes are subject to room availability and may result in a change to the applicable room rate or booking conditions.

A requested change should not be considered confirmed until Birla Dharamshala Ayodhya has communicated confirmation to the guest.

No-Show Policy

If a guest does not arrive on the scheduled check-in date and does not contact the property regarding the reservation, the booking may be treated as a no-show.

Any refund or retention of the amount paid in a no-show case will depend on the cancellation and payment conditions applicable to the particular reservation.

Early Check-Out

If a guest chooses to leave before the originally confirmed departure date, the unused portion of the stay is not automatically refundable.

Any refund request related to an early departure will be reviewed according to the booking terms and circumstances of the reservation.

If We Need to Cancel a Reservation

In the unlikely event that Birla Dharamshala Ayodhya is unable to honour a confirmed reservation due to circumstances within the property's control, we will contact the guest using the contact information available with the booking.

Where a refund is applicable, the amount received for the affected reservation will be processed according to the circumstances and payment method used.

Bookings Made Through Third-Party Platforms

If a reservation is made through an online travel agency, booking platform or other third-party service, its cancellation and refund terms may apply to that reservation.

In such cases, guests may need to submit cancellation or refund requests directly through the platform used to make the reservation.

Payment & Refund Transparency

Guests should review the total booking amount, payment requirement and applicable cancellation conditions before completing a reservation.

We do not intentionally hide material booking conditions. Where a reservation has special pricing, advance-payment requirements or non-refundable conditions, those terms should be communicated to the guest before the booking is confirmed.

Refund Queries & Disputes

If you believe that a refund has not been processed correctly, please contact us with your booking reference, guest name, reservation date and payment details relevant to the booking.

We will review the reservation information and respond with the applicable resolution based on the booking terms.